Purpose of Online Cancellation
Online cancellation allows walk-in customers to cancel a booking independently through the frontend if cancellation is permitted by your rules.
This reduces support requests and gives customers a clear way to manage their booking.
Frontend Process
The following views show the typical online cancellation process from the customer’s perspective.
Setup Notes
Before activation, check which cancellation deadlines and conditions should apply to walk-in customers. Also decide whether an email notification should be sent automatically after successful cancellation.