Chatbot for Schedules and Booking Information
The chatbot helps end customers find trips, retrieve booking links, and receive information about lines, schedules, and offers.
The chatbot automatically uses the data stored in your system, including:
- Schedules from all lines.
- Booking information and descriptions from the relevant lines.
- Custom texts from your knowledge base.
You can extend the chatbot with your own instructions and content so that it matches your operation and customers.
Activating the Chatbot
- Open the system parameters in the backend.
- Select
Functions > Chatbot. - Activate the chatbot.
- Add your own instructions to the prompt or include additional information the chatbot should consider.
Access and Integration
In the backend, you can open the chatbot directly through the Schedule Chatbot link in the lower-right area of the schedule section.
On your website, you can embed the chatbot with the Travelmanager WordPress plugin:
[travelmanager call="chatbot" account="example.travelmanager.software"]
Replace the account name with your own account.
Analyzing Chat Histories
Under Log > Chatbot, you can review and analyze all conversations. This helps you identify frequently asked questions and areas where additional information may be useful.
Tip
Add your own texts and FAQs to the knowledge base so that the chatbot can provide answers that match your offers and services.