Automated Email Notifications in Travelmanager
Travelmanager can send a wide range of automated emails to customers and internal users. These notifications help keep everyone informed, reduce manual follow-up work, and make recurring communication processes more reliable.
Typical automated notifications include:
- Customer notification before departure: Define how many days before the trip the customer should receive an email. This can be used to remind customers to check their documents and to provide information such as food intolerances in advance.
- Reminder for preliminary bookings or offers: Remind customers about an offer or preliminary reservation. The reminder date can be set individually for each booking in the booking screen.
Customer Reminders
Customer reminders help ensure that customers do not miss important details before their trip. When a reminder date is set in the booking screen, Travelmanager sends the email automatically.
The reminder can include:
- Confirmation of the offer or preliminary reservation.
- Notes about required documents or information the customer should provide.
- Operational information that helps the customer prepare for the trip.
Backend User Reminders
Internal reminder automation helps your team stay on top of open tasks. When a reminder date is set in the booking screen, the last internal user assigned to the booking automatically receives a notification.
This notification can include:
- A reminder about an offer or preliminary reservation.
- Important information required to process the booking.
- Notes about the next steps for the responsible team member.
Post-Trip Reviews
After a trip, you can automatically ask customers for internal feedback. This helps you evaluate service quality and identify areas for improvement.
If the customer provides positive feedback, you can also encourage them to leave a review on platforms such as Google.
Payment Notifications
When a payment is posted manually and an email address is available, Travelmanager can automatically send a payment confirmation to the customer.
The notification can include:
- Confirmation that the payment has been received.
- Information about the next steps in the booking process.
This keeps customers informed and creates additional transparency.
Notifications for New Bookings
For each new booking, Travelmanager can send an email to the address stored in the line configuration. This ensures that the responsible team members are informed immediately.
The email can include:
- Details of the new booking.
- Contact information for follow-up questions.
- Relevant operational notes for the booked line.
Accounting Notifications
When a new customer is created, Travelmanager can automatically notify the accounting department.
The email can include:
- Information that a new customer record has been created.
- Customer data relevant for accounting.
- Notes for internal processing.
This automation helps accounting teams capture relevant information promptly.
Notifications for New Employees
When a new employee is created, the HR department can receive an automated notification.
The email can include:
- Information about the new employee.
- Instructions for the next onboarding steps.
- Internal notes required for setup or access management.
Equipment-Related Notifications
If specific equipment is booked, Travelmanager can notify the responsible contact person. The recipient is configured in the line administration under the equipment settings.
The email can include:
- Details of the booked equipment.
- Information about the required preparation.
- Notes about special operational requirements.
Passenger List Before Departure
Travelmanager can automatically send the passenger list a defined number of hours before departure. The recipient can be configured for each resource, for example in the ship administration.
The email can include:
- The complete passenger list.
- Important information for the crew or operational team.
- Notes that help prepare the trip.
